PRIVACY POLICY

Last updated: 19 June 2025

Heart and Soul Content is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our website or engage our services.

WHAT WE COLLECT

When you contact us or complete a booking form on our website, we may collect the following personal information:

  • Your name

  • Email address

  • Phone number

  • Wedding or event date and location

  • Any other details you provide through our contact or booking forms

We only collect personal information that is reasonably necessary for us to provide our content creation services.

HOW WE USE YOUR INFORMATION

We collect and use your personal information to:

  • Respond to your enquiries

  • Process and manage bookings

  • Communicate with you before and after your event

  • Provide updates and important service information

  • Improve our services and customer experience

We do not sell, rent, or disclose your personal information to third parties for marketing purposes.

HOW WE STORE YOUR INFORMATION

We store your information securely using password-protected systems and restrict access to those who need it to carry out their work.

We take reasonable steps to protect your personal data from misuse, interference, loss, and unauthorised access, modification, or disclosure.

DISCLOSURE TO THIRD PARTIES

We may disclose your personal information to trusted third-party service providers (such as our website host, email provider, or form platform) where necessary to deliver our services. These providers are required to comply with privacy obligations and will not use your information for any other purpose.

We do not transfer your personal data overseas unless required, and only to jurisdictions with appropriate data protection laws.

COOKIES AND WEBSITE ANALYTICS

Our website may use cookies to collect anonymised data about how users interact with the site (such as page visits, traffic patterns, and browser types). This data helps us improve our website performance and user experience. You can manage cookie preferences in your browser settings.

ACCESSING OR CORRECTING YOUR INFORMATION

You may request access to your personal information or ask us to correct it at any time. To do so, please contact us using the details below.

CONTACT US

For questions, concerns, or to request access to or correction of your personal information, please contact:

Heart and Soul Content
📧 laura@heartandsoulcontent.com
📍 Hobart, Tasmania

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect immediately upon publication.